Online Course Training Cancellation, Transfer & Refund Policy
Generally, online training course orders are NOT eligible for refund, cancellation or transfer to a Seminar training course. We MAY approve a refund/transfer request provided the Student meets the following requirements:
- The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to following address: firstname.lastname@example.org AND;
- The Student must NOT HAVE EXCEEDED the MAXIMUM training TIME ALLOWED for ANY online course:
- Courses with a TOTAL course time of 4-hours: 10 minutes MAXIMUM
- Courses with a TOTAL course time of 8-Hours: 30 minutes MAXIMUM
Transfers: ALL Transfer requests MUST be made within 24-Hours of placing your order. We will ONLY approve transfer requests if the Student has not EXCEEDED the MAXIMUM time allotted. You may transfer your registration fee to a course of equal or lesser value. The tuition difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional tuition with the transfer request.
If the request is made AFTER 24-hours OR the student has completed MORE THAN the MAXIMUM allotted training time (indicated above) your tuition is ON-REFUNDABLE.